Tuesday, May 03, 2005

just keep rubbing your temples like it's going to turn back time

This, ladies and gentlemen, is the email I got--today--from the Ministry of Transportation in response to the email that I sent them on the eleventh of April (see two entries ago) about spook and his driver's license:

Date Tue, 3 May 2005 12:34 PM ( 5 hours 21 mins ago )
From "Stairs, Michelle (MTO)" [Add]
To "'in_miniature@fmgirl.com'" [Add]
Subject RE: change of sex on driver's license

Thank you for your e-mail. Please accept our apologies for the delay in responding.

Due to the high volume of e-mail requests the ministry has been experiencing delays in responding to these enquiries. However, some clients may have received the information via other communication channels. If you still require the information, please reply to me via e-mail or call (416) 235-2999 or 1-800-387-3445 (Canada wide) for assistance.

We apologize for any inconvenience or frustration this matter may have caused.

Sincerely,

Michelle Stairs
Senior Enquiry Analyst
Licensing Administration Office
416-246-7103 extension 1519

I am currently too baffled and angry to respond to this in any way.



2 comments:

ShanghaiCowgirl said...

Yeah, that's about right. MTO, MOE, DFO, LMNOP, they're pretty much all the same.

Okay, since my post magically disappeared (curses! it was my longest one ever!) a recap:

Yes, do contact the ombudsman office:
http://www.ombudsman.on.ca/complaintprocess.asp

The main thing you want to stress to them is the discrepancy between ministries, in this case MTO and MHLTC. They have their hands full with the autistic kids complaints, so be patient.

You could apply under the provincial freedom of information act a copy of the policy that states specifically the shite that they're spewing. But that'll take even longer than it did for this woman to get back to you.

Why don't you ask the AB govt office you sent the original affidavits to for copies? (path of least resistance). They *have* to keep a copy. If they refuse (why would they, it's Alex's info!) then apply for it under a FOI request, I'm not sure if it'll be provincial or federal in this case. I'll ask. You should do this no matter what. You never know what's going to come up in your lives that requires this document. I shan't chastize further about not keeping a copy. Call or write and ask for it, if they say no, then let me know and I'll get to work writing the request.

Finally, I'm gonna talk to my lawyering bossman, see what-the-what is. What I'd really like to get my hands on is a copy of the MTO policy manual. Which may not be so hard for us to do here in lawyer-land. My boss had a hard day in court yesterday trying to defend little old Italian ladies from Big Bad Business and the MOE, so he might feel like stickin' it to the man a little today.

I've already searched online for MTO stuff, and surprise-surprise, there isn't anything available on policy and these sorts of things.

Finally, you should respond to this woman and ask her to cite the policy that is making her ministry look like idiots. Will they change the policy? Doubt it. Will they make an exception? Unsure. Hmm... it would be interesting to find out if other people have run into these difficulties with the MTO, *that's* something we could look into with an FOI request, if you really wanted to lodge a complaint and change policy. Okay. I'm getting ahead of myself here. That's a last resort. Ask this woman to make the change first, if she refuses, then we get hardcore.

Okaaaayyyy.... BREAK!

Adam said...

Damn. My woman is the shit.