just keep rubbing your temples like it's going to turn back time

This, ladies and gentlemen, is the email I got--today--from the Ministry of Transportation in response to the email that I sent them on the eleventh of April (see two entries ago) about spook and his driver's license:

Date	Tue, 3 May 2005 12:34 PM ( 5 hours 21 mins ago )
From	"Stairs, Michelle (MTO)" [Add]
To	"'in_miniature@fmgirl.com'" [Add]
Subject	RE: change of sex on driver's license

Thank you for your e-mail. Please accept our apologies for the delay in responding.

Due to the high volume of e-mail requests the ministry has been experiencing delays in responding to these enquiries. However, some clients may have received the information via other communication channels. If you still require the information, please reply to me via e-mail or call (416) 235-2999 or 1-800-387-3445 (Canada wide) for assistance.

We apologize for any inconvenience or frustration this matter may have caused.

Sincerely,

Michelle Stairs
Senior Enquiry Analyst
Licensing Administration Office
416-246-7103 extension 1519

I am currently too baffled and angry to respond to this in any way.